Refund Policy

Last updated: May 5, 2026

This Refund Policy explains the circumstances under which Maglux POS issues refunds for subscription payments.

1. Free Trial

Every new account starts with a 7-day free trial. You will not be charged during the trial. If you do not subscribe before the trial ends, your account simply pauses until you choose a plan — no refund is involved.

2. Refund Eligibility

• Within 7 days of first payment: If you are dissatisfied with the Service, you may request a full refund within 7 days of your first paid subscription charge.
• Service unavailability: If the Service experiences extended downtime (more than 72 continuous hours) attributable to us, you may request a pro-rated refund for the affected period.
• Duplicate or erroneous charges: Refunded in full upon verification.

3. Non-Refundable Cases

• Renewal payments after the first 7 days are generally non-refundable.
• Partial-month or partial-year usage (unless covered by clause 2 above).
• Refund requests made after 7 days from the original charge.
• Accounts terminated for violation of our Terms and Conditions.

4. How to Request a Refund

Email hello@maglux.in from the email address registered to your account. Include your business name, the date of the charge, and the reason for the refund request.

5. Refund Processing

Approved refunds are processed within 7–10 business days through the original payment method via Razorpay. Bank processing times may add a few additional days before the amount appears in your account.

6. Contact

For refund-related queries, contact hello@maglux.in.